You are here: Home > FAQ
Frequently Asked Questions
What is unlocking?
In most cases when a cellular phone is purchased from a service provider, it is often sim locked to that provider such that only sim cards from that particular service provider will work in the phone. This phone unlocking service removes the carrier lock placed by many cell providers these days. It enables you to use your phone with any sim card, regardless which provider you bought it from.
Benefits of unlocking your phone with us include:
  • No need to roam with your current sim when you travel. Purchase pre-paid sim cards when traveling. Many operators allow free incoming calls.
  • Switch freely between service providers.
  • Increase the resale value of your phone.
  • 100% safe unlocking that does not interfere with the operation of your phone or warranty
  • Absolutely no technical knowledge is required.
Q: What information is needed so that you can unlock my phone in a timely manner?
A: We will need your IMEI number that can be found when you key in *#06# from your phones dialpad, it is a 15 digit number. Sometimes you will see a 17 digit number, please only include the 1st 15 digits when you enter the IMEI number during the checkout process. Do NOT take the IMEI number that is found on the box and submit that, sometimes the IMEI from the phone itself and the box are different. When submitting your IMEI Number please make sure that no slashes, dashes, spaces, periods or other characters are between the numbers
Q: Can you supply me an unlock code without me needing to mess with software & cables?
A: Yes! That is the beauty of this service
Q: What is the turnaround time for this service?
A: Turnaround time for each service is listed on the page for the service you purchased
Q: What happens if you cant find an unlock code for my phone?
A: A refund will be issued immediately along with an email explaining why an unlock code couldn't be found ( in some cases there might be an alternate method to unlock your phone and we will let you know about that as well )
Q: Once I receive the unlock code how do I enter it?
A: Instructions will be included when you receive your unlock code. For certain phones having an incorrect sim card will be necessary. For instance to unlock an AT&T Motorola phone you will need a sim card that is not from AT&T inserted into the phone.
Q: What happens if the phone I unlocked using your service gets lost or damaged and I need to replace it?
A: You will need to purchase the service again. This service only provides an unlock code for the IMEI submitted
Q: If I have any questions about this service is there any other way to contact you?
A: Of course, feel free to email us at
Q: Can My Phone Be Damaged?
A: The methods we provide for unlocking phones, if completed correctly will not damage your phone.
Q: Who should unlock their phone?
A: Traveling between different countries (for business or personal) - this allows you to carry multiple plans or have a pay as you go SIM on the same phone. Selling your phone - Our service increases the value of your phone because you can sell it to anyone on any compatible GSM network. Changing Service providers - If you are not happy with your service provide, however want to keep your phone. You can keep it by unlocking your phone. Buying the phone from the Internet. Buy a phone off the internet (eBay, Amazon, Howard Forums) and it's locked by another network, we can help!
Q: Is Unlocking my Phone legal? Does it void your warranty?
A: Yes it is100% legal to unlock your phone and No it does not void manufacturers warranties.
Since Nov. 22, 2006, Cell Phone Unlocking is Officially Legal! The Copyright Office issued new rules allowing people to circumvent technological protection measures on their cellphones in order to be able to switch carriers and use the phone on a different network.

Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards. We invite you to sign the petition to make unlocking 2013 cell phones legal : (please share with your friend)

As of January 26th, 2013, it will be illegal to unlock devices that are manufactured from this date onwards for USA phones, phones made BEFORE this date are still 100% okay to unlock. This law can be completely ignored by clients outside of the USA in foreign countries. This is part of the DMCA ruling, more info can be read here: